All on line orders will be shipped from either our Erin, Ontario or Kelowna, British Columbia location.

Please allow one business day to process your order. We will ship with your courier service level of choice from the check out page. We reserve the right to use other carriers should a strike occur.

Please note that we do not deliver to a PO box.

Please inspect your goods upon receipt for any damages or discrepancies. Please report any issues with Customer Support at 1-855-857-1511  or email orderdesk@aowilson.ca  Please retain any damaged goods for inspection.

Please sign for any damages on courier paperwork at time of delivery ( if applicable). Please retain any damaged goods for inspection. Please note that you have the right to refuse any damaged goods.

Depending on your location within Ontario, you might take advantage of AOW’s delivery service. You would be able to select the option “AOW Delivery” on the check out page. Delivery date will be subject to the schedule determined by AOW. If you need it sooner, you can always choose to pick up instead, we would love see you.

We currently ship within Canada, for shipping to the United States, please contact us at 1-855-857-1511 or email orderdesk@aowilson.ca