All on line orders will be shipped from our Erin, Ontario location.
Please allow one business day to process your order. We will ship with your courier service level of choice from the check out page. We reserve the right to use other carriers should a strike occur. The number in brackets on the check out page represents the total of the processing day and courier transit time.  means you will receive your order in two business days from order date.
If you have selected “I have an account” option for payment, your order is on hold until your account has been verified.
If same day shipping is requested, the order needs to be placed and paid in full before noon EST.
Please note that we do not deliver to a PO box.
Please inspect your goods upon receipt for any damages or discrepancies. Please report any issues with Customer Support at 1-855-85711 or email firstname.lastname@example.org Please retain any damaged goods for inspection.
Please sign for any damages on courier paperwork at time of delivery ( if applicable). Please retain any damaged goods for inspection. Please note that you have the right to refuse any damaged goods.
Depending on your location within Ontario, you might take advantage of AOW’s free delivery service. You would be able to select the option “AOW delivery truck” on the check out page. Delivery date will be subject to the schedule determined by AOW. If you need it sooner, you can always choose to pick up instead, we would love see you.
Unfortunately, for the moment, we only ship within Canada.