We offer a credit on account for products returned if the following guidelines are met:
- The products are returned within 30 days from invoice date.
- The products are in their original packaging and in perfect condition. Items cannot be used or altered in any way.
- Please call Customer Service for a Return of Merchandise Authorization (RMA) prior to returning the goods to us.
- Client is responsible for the return freight expense regardless of warranty policies.
Please note that returns are subject to a 20% restocking fee.
A credit will be issued once goods have been received by AOW.
Special order or clearance items cannot be returned for credit.
We cannot accept returns of opened ingredient packages.
Note: if you have received goods in error, the above conditions do not apply. Please check your shipment immediately upon receipt for accuracy and good condition.